How often should elevator pits be cleaned?
We recommend cleaning elevator pits at least once a year, or more frequently if your property experiences high usage, flooding risks, or debris accumulation. Regular cleaning helps prevent equipment damage and ensures compliance with safety regulations.

What happens during an elevator pit maintenance visit?
During a maintenance visit, we:

• Inspect the pit for debris, water, and damage.

• Clean the pit and remove any contaminants.

• Test sump pumps and drainage systems for proper functionality.

• Check for structural issues, such as cracks or rust, and recommend repairs if necessary.

• Document all findings and provide a detailed maintenance report.

Why is sump pump maintenance so important?
Sump pumps prevent water accumulation, which can lead to equipment damage, structural deterioration, and safety hazards. Regular maintenance ensures the pump operates effectively, avoiding costly repairs and downtime.

What materials does Tenera use for elevator pit maintenance?
Tenera uses in-house laboratory-tested materials designed for elevator pit environments. These materials are durable, meet MTO (Ministry of Transportation Ontario) standards, and outperform traditional products, ensuring long-lasting results.

How do I know if my elevator pit needs urgent maintenance?
Look out for these signs:

• Standing water or persistent dampness in the pit.

• Unusual odors, rust, or visible debris.

• Sump pump malfunctions or unusual noises.

• Cracks in the pit walls or floor.

If you notice any of these, contact Tenera immediately for an assessment.

Does Tenera offer warranties on maintenance services?
Yes, all our maintenance services come with a comprehensive warranty, giving you peace of mind that our work is reliable and effective. We stand by the quality of our materials and workmanship.

What documentation will I receive after a maintenance visit?
You’ll receive a detailed maintenance report that includes:

• Tasks performed during the visit.

• Any issues identified and addressed.

• Recommendations for additional repairs or upgrades.

This documentation ensures transparency and helps you track maintenance over time.

What tools does Tenera use for elevator pit maintenance?
Tenera uses specialized tools like floor laser levels, moisture meters, and thermal imaging cameras for precise inspections. Pumps, hoses, and portable power stations handle water removal, while photo/video cameras document conditions. Safety is ensured with full PPE and illuminated helmets, adhering to all standards.

Can Tenera handle emergency elevator pit waterproofing?
Absolutely. Our team is equipped to provide emergency maintenance services to address urgent issues quickly and effectively, minimizing downtime and preventing further damage.

How does Tenera’s maintenance process differ from competitors?
Unlike many competitors, Tenera offers:

• Use of exclusive, custom-developed materials.

• Comprehensive end-to-end service, from inspection to documentation.

• Industry-leading warranties for added peace of mind.

• Expert supervision to ensure every detail is handled with care.

How do I schedule maintenance with Tenera?
It’s easy! Simply click the "Get Your Free Inspection" button, fill out a short form, and our team will get in touch to schedule your elevator pit maintenance at a time that works for you.